Effective date: November 1, 2026. These terms are a contract between AmoraOS LLC ("AmoraOS", "we"), 30 N Gould St, Suite R, Sheridan, WY 82801, and the business that creates an AmoraOS account ("Merchant", "you"). By creating an account, clicking to accept, signing an order form, or using the service, you agree to them on behalf of your business and confirm you have authority to do so.
1. What AmoraOS is
AmoraOS is order-management and fulfillment software for licensed alcohol retailers and their fulfillment partners: it imports orders from your stores and marketplaces, prints packing slips and shipping labels, writes tracking back, tracks inventory and purchase orders, and gives your brands and partners limited portals. AmoraOS is a tool. You remain the seller of record, the holder of every license, and the party responsible for each shipment.
2. Eligibility and accounts
- You must hold the licenses your jurisdiction requires to sell and ship alcohol, and keep them in good standing while you use AmoraOS.
- Every person who uses your account must be at least 21 and have their own login. No shared logins.
- You are responsible for everything done under your account and for the people you invite. Tell us at once about any unauthorized use.
- New accounts are reviewed by AmoraOS before activation. We may decline or close an account that does not meet these terms.
3. Your responsibilities
- Compliance. You alone decide where you may ship, which carriers and services you may use, and whether an order is lawful. AmoraOS features such as adult-signature labels, regulator-address holds and automation rules are aids, not legal advice, and do not replace your own compliance program.
- Accuracy. Orders, addresses, inventory and product data come from systems you connect; you are responsible for their accuracy.
- Third-party services. Shopify, marketplaces, carriers, label providers, help-desk and payment providers that you connect are governed by their own terms and fees. AmoraOS passes your instructions to them and shows their results; we are not responsible for their performance, rates or decisions.
- Acceptable use. Do not resell, share or scrape the service, probe its security, upload unlawful content, or use it to ship anything you are not licensed to ship.
- Your people. Keep your staff list current and remove people who leave.
4. Our responsibilities
- We will provide the service with reasonable skill and care and aim for 99.5% monthly availability, excluding scheduled maintenance announced at least 24 hours in advance and outages caused by third-party platforms or carriers. If availability in a calendar month falls below 99.5%, you may request a service credit of 10% of that month's subscription fee, or 25% below 99%, by emailing hello@amoraos.com within 30 days; credits are the sole remedy for downtime.
- We will respond to support requests at hello@amoraos.com within one business day, and to outages that stop order processing within four business hours.
- We will keep your data secure as described in the Privacy Policy and the Data Processing Addendum, and notify you of security incidents that affect your data.
- We will give you an export of your data at any time from the product.
5. Fees and payment
- What you pay. Fees are set out in the plan you select at signup or in an order form, and consist of (a) a subscription fee for the plan, which includes a monthly order allowance; (b) a per-order fee for orders above the allowance; (c) usage-based charges for metered features, such as AI assistant usage and shipping labels or carrier services bought through an AmoraOS-provided carrier account, at the rates shown in the product; and (d) one-time fees for onboarding, data migration or custom work agreed in writing. Current plans and rates are shown when you choose a plan and in your order form.
- Billing. Subscription fees are billed monthly in advance; per-order and usage charges are billed monthly in arrears, in U.S. dollars, to the payment method on file (card or ACH through our payment processor, Stripe). You authorize us to charge that method. Annual plans are billed annually in advance.
- Trial. New accounts receive a 14-day free trial of the plan selected. Usage-based charges, including labels bought through an AmoraOS carrier account, are billed during the trial.
- Taxes. Fees exclude sales, use and similar taxes, which you pay unless you provide a valid exemption certificate. Taxes on your customers' purchases are your responsibility.
- Late payment. Overdue amounts bear interest at 1.5% per month, or the highest rate the law allows if lower, plus reasonable collection costs. We may suspend access after 10 days' written notice of non-payment and reinstate it when the balance is paid.
- Disputes. Tell us about a billing dispute within 30 days of the invoice; undisputed amounts remain due.
- Changes. We may change subscription and per-order rates with 30 days' notice by email to your administrator, taking effect at your next renewal; carrier and other pass-through rates change whenever the provider changes them. Fees are non-refundable except as stated in these terms or required by law.
- Carrier charges. Labels, adjustments, surcharges, duties and claims from a carrier account that you connect are between you and that carrier. For an AmoraOS-provided carrier account we pass the carrier's charges and post-shipment adjustments through to you at cost plus the handling margin shown in the product.
6. Data
- Yours. You own your data: orders, customers, products, partners, settings and everything you upload. You grant us a license to host, process, display and transmit it only to provide the service, and to produce aggregated, de-identified statistics that do not identify you or any person.
- Shopper data. You are the controller of your customers' personal data; we process it for you under the Data Processing Addendum, which forms part of these terms.
- Ours. AmoraOS, its software, designs, documentation and trademarks are ours. You get a non-exclusive, non-transferable right to use the service during the term. Feedback you give us may be used without restriction.
- AI features. Answers and drafts produced by the AmoraOS assistant are suggestions generated from your data by an AI model; review them before acting. We do not allow the AI provider to train on your data.
7. Confidentiality
Each party will protect the other's non-public business information with reasonable care, use it only under these terms, and disclose it only to people who need it and are bound to keep it confidential, or where the law requires. This survives termination for three years; trade secrets are protected for as long as they remain trade secrets.
8. Term, suspension and termination
- Self-serve plans run month to month and either party may end them at any time from the product or by written notice, effective at the end of the current billing month. Order-form plans run for the term stated, normally 12 months, and renew for the same term unless either party gives 60 days' written notice before renewal; order-form fees for the remaining term are due if you end early for convenience.
- Either party may terminate for a material breach that is not cured within 30 days of written notice.
- We may suspend access immediately if your use threatens the security or integrity of the service, violates law, or is unpaid after notice.
- On termination you may export your data from the product; we delete your account data 14 days after a deletion request, as described in the Privacy Policy, and keep what the law requires us to keep.
9. Warranties and disclaimers
Each party warrants that it has authority to enter these terms and will comply with applicable law, including alcohol beverage laws and licensing. Except as stated here, the service is provided "as is". We do not warrant that it will be uninterrupted or error-free, that carrier rates, delivery dates or inventory figures supplied by third parties are accurate, or that any automation rule or hold will catch every non-compliant order.
10. Limitation of liability
Neither party is liable for indirect, incidental, special, consequential or punitive damages, or lost profits, however caused. Each party's total liability under these terms is capped at the greater of the fees you paid to AmoraOS in the 12 months before the claim or $5,000. These limits do not apply to a party's indemnity obligations, breach of confidentiality, gross negligence or willful misconduct, or liability that cannot be limited by law.
11. Indemnity
You will defend and indemnify AmoraOS against third-party claims arising from your products, your shipments, your violation of alcohol or other laws, your customers' orders, or your misuse of the service. We will defend and indemnify you against third-party claims that the AmoraOS software itself infringes a United States patent, copyright or trademark, provided you use it as permitted.
12. Respectful conduct
We support real people. Abusive or threatening communication toward AmoraOS staff may result in suspension of support or of the account.
13. Disputes and governing law
These terms are governed by the laws of the State of Wyoming, without regard to conflict-of-laws rules. Any dispute that the parties cannot settle within 30 days of written notice will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, by one arbitrator, in San Diego County, California, or by video where both parties agree. Each party waives any right to a jury trial and to bring or join a class or representative action. Either party may instead bring a claim in small-claims court, and either party may seek injunctive relief in any court to protect its intellectual property or confidential information.
14. General
- Changes. We may update these terms; we will give Merchant administrators 30 days' email notice of material changes, and continued use after the effective date is acceptance.
- Notices go to hello@amoraos.com and to the administrator email on your account.
- Marketing reference. We may name you as a customer and use your logo in a customer list unless you opt out by email.
- Assignment only with consent, except to a successor of the business.
- Force majeure, severability, no waiver, entire agreement, and independent contractors, in the usual form.
15. Contact
AmoraOS LLC, 30 N Gould St, Suite R, Sheridan, WY 82801 · hello@amoraos.com